Returns policy

Should you wish to return any goods, this is all you need to know.

Returning goods

Cooling off period

As a consumer, should you wish to return any goods within 7 days of receipt of your order, simply return the goods to us in their original condition; including all packaging and documentation. We do reserve the right to charge for the delivery of your goods.

Please note that the EU Distance Selling Directive (2000) covers consumers and does not apply to contracts made between businesses.

Returns / Order cancellations.

Should you wish to return any undamaged goods outside of the 7 day cooling off period, a 25% fee will be payable. We also reserve the right to refuse a credit should the goods not be returned in their orginal condition, including the packaging.

If your goods were found to be damaged upon opening the package, you must notify us within 48 hours of delivery. All packaging must be returned so we can issue a claim against the courier.

Returning goods

All goods must be returned to:

DEFIBhub Returns

Calverley House Tunbridge Wells Kent TN1 2TU

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